Child Care Provider Resources

Helping all child care providers enhance their level of care

The Child Care Resource and Referral is available to help all child care providers with most of their needs.

Our Child Care Specialists are available to answer questions over the phone or by email or to come to your program to help with issues or concerns.

Technical Assistance and Onsite Technical Assistance is available to:

  •   Child Care Centers
  •   School Age Child Care Programs
  •   Family or Group Family Child Care Providers
  •   Legally Exempt Child Care Providers

Program Details

Provider Resources


The Office of Children and Family Services is the regulatory agency for child care programs in New York State.

Child Care Aware of America

Child Care Aware of America (formerly NACCRRA) contains information and resources for child care providers and parents.

The National Association for the Education of Young Children (NAEYC)

The National Association for the Education of Young Children (NAEYC) website contains resources and information for child care providers.

The National Association for Family Child Care (NAFCC)

The National Association for Family Child Care (NAFCC) is a non-profit organization dedicated to promoting quality child care by strengthening the profession of family child care Family Child Care.  Providers can become accredited through NAFCC.

AfterSchool Works! New York

AfterSchool Works! New York is the membership organization for afterschool professionals in New York State. Visit their website for more information on the School Age Care Credential.

Minute Menu

Minute Menu provides online claiming for child care providers enrolled in our CACFP -Food Program.


QUALITYstarsNY is New York State's quality rating and improvement system. It is a voluntary program to rate, improve and communicate levels of quality in all regulated early care and learning programs. QualityStarsNY is currently being field tested. This field test will provide data to guide decisions necessary for statewide implementation of QUALITYstarsNY.

The Early Care and Learning Council

The Early Care & Learning Council is a statewide organization that works to increase the quality, affordability and capacity of the early care and learning field and does so through training and technical assistance, data management and advocacy initiatives. Programs are provided to and in partnership with the network of local Child Care Resource & Referral programs across New York State.

Tom Copeland's Taking Care of Business

Tom Copeland, the nation's leading expert on the business of family child care, has established a new blog called Tom Copeland’s Taking Care of Business. In it, Tom writes regular articles about business issues, posts tax updates, and links to other resources

Local Resources & Information

SUNY Broome

SUNY Broome offers courses in many different concentrations, including Early Childhood Education. The Early Childhood program leads to an Associate in Applied Science degree and is designed to prepare graduates for immediate employment or to enhance the skills and advancement opportunities of those already employed.

Binghamton University

Binghamton University has built a reputation as a world-class institution that combines a broad interdisciplinary, international education with one of the most vibrant research programs in the nation and it is located right in our area! Binghamton University offers Undergraduate Degrees in many areas, including Human Development.  Graduate Degrees are offered in many areas, including Early Childhood Education.

Child Abuse Hotline

The abuse or maltreatment of children is against the law. Victims need an effective child protective service to prevent them from suffering further injury and impairment. The New York State Office of Children and Family Services maintains a Statewide Central Register of Child Abuse and Maltreatment for reports made pursuant to the Social Services Law. The Central Register, also known as the "Hotline", receives telephone calls alleging child abuse or maltreatment within New York State. The Central Register relays information from the calls to the local Child Protective Service for investigation, monitors their prompt response, and identifies if there are prior child abuse or maltreatment reports. The Hotline receives calls 24 hours a day, seven days a week from two sources: persons who are required by law, or mandated, to report suspected cases of child abuse and maltreatment; and calls from non-mandated reporters, including the public. Among those who are mandated to make reports are: •medical and hospital personnel •school officials •social service workers •child care workers •residential care workers and volunteers, and •law enforcement personnel. *This list is not all inclusive. A signed, written report must be filed by mandated reporters within forty-eight hours of an oral report. The Summary Guide for Mandated Reports can be found on the OCFS website below. If you suspect a child has been harmed or is at risk, please dial 1-800-342-3720, to report what you have seen or heard. You can make a difference.

Contact:  Mandated Reporter Hotline
Phone: 1-800-342-3720




Network News

A CCR&R provider newsletter called Network News is distributed quarterly to all child care providers and programs in Broome, Chenango, and Tioga Counties.  The newsletter contains activity ideas, recipes, articles, and information on a variety of topics and is a great resource for all child care providers.

Check out the July 2020 Network News.








Provider Networking

Small Talk is the Family Child Care Provider networking group.

Meetings are held the last Wednesday of the month from 6:30pm-7:30pm at 24 Cherry Street, Johnson City. Meeting topics vary from month to month and fulfills one hour of training in the identified topic.  Registration is free.

Call (607) 723-8313 ext. 894 for information or to register.

To network with other family child care providers in Broome, Chenango, and Tioga Counties, join our facebook group!

Update your Record

Child care providers who are registered or licensed with New York State are eligible to be included in our database for referrals.  When parents call looking for child care, they are given the information you provide to us.  To keep the information current, we will update our database quarterly.  If information about your environment, training, education, rates, or hours changes, you can fill out this form and fax it to Lisa at (607) 723-6173 or email at or give her a call at (607) 723-8313 ext. 824.

The Quality Improvement Partnership is an intensive technical assistance project offering assessment, observation, mentoring, and technical assistance aimed at meeting identified goals to improve program quality.

The Quality Improvement Partnership is a project lasting a minimum of 12 weeks.  An evening workshop with the cohort of providers will start off the project.  During the first onsite visit, an intial program assessment will be conducted using the appropriate Environmental Rating Scale (ERS).  During the second visit, the assessment scores and initial observations will be shared with the program staff or provider and a quality improvement plan will be developed.  A Memorandum of Understanding outlining responsibilities will be signed by the program staff or provider and the mentor or specialist with Family Enrichment Network. 

The following visists will vary by program, depending upon the needs, but will consist of a combination of training, mentoring, coaching, modeling, observations, and technical assistance all aimed at meeting the identified goals and improving program quality. A second evening workshop with the cohort will happen after approximately 6-8 weeks into the project.  Each program in the project will receive a grant to purchase needed equipment and supplies to assist in meeting goals from the quality improvement plan.  After another 6 weeks of onsite visits, a final assessment will be conducted.  There will be one final evening workshop with the cohort of providers to end the project.